Orders & Returns

Payment Methods

We accept all major credit and debit cards including Visa, Mastercard, Maestro and American Express,as well as Apple Pay on mobile and gift cards.

Order Confirmation 

Once you have placed your order you will be presented with an order confirmation detailing your full order, the total cost and your delivery option. At this time you will also be sent a confirmation by email restating the details for your records. 

Once we have despatched your order from our warehouse, you will receive a second email from us detailing what you have purchased and we will also inform you of your tracking reference number. By clicking on the tracking reference link you will be taken to the courier's website where you can see the progress of your delivery.

Amend / Cancel Order

Customers may be able to cancel/ amend orders before they are dispatched. 

Amendments are subject to the changes required. 

Cancellations may incur an admin fee which will be deducted before a full refund is issued. 

Due to the business workflow we cannot guarantee that your cancellation request will be acknowledged before your order(s) is dispatched. It may be that you have requested a cancellation and the request has been acknowledged after your order(s) have been dispatched. Regretfully, we are unable to cover any costs associated. Please be sure to check your orders before they are placed.

Delivery 

Delivery Locations

Currently to within the United Kingdom only. We hope to provide international shipping in the future. To be alerted of any changes we advise to subscribe to our newsletter or follow us on our social accounts.

Delivery Options

Standard delivery: delivery will take 2 – 3 working days. 

Next day delivery: delivery will take place 1-2 working days, if ordered before 3 pm between Monday to Friday or before 10 am on Saturdays.

Working days excludes Sundays and any bank holidays. 

Order Tracking

We do not provide a tracked delivery service however it is possible to determine whether or not a delivery has successfully completed using the XYZ code provided by our courier. You can find the XYZ code on the dispatch details.

Missing items in order

If your delivery note says an item should be in your parcel but it isn't, please use our the contact form below to get in touch with us letting us know which item(s) you believe are missing.

Delivery not received

If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. You should have received a card from the courier explaining this. If having tried your neighbours your parcel is still missing, please contact us and we will investigate further. Once we have confirmed that he item is indeed lost, at our discretion and depending on the value of the order, we will arrange for a full/ partial refund.

Returns

If for any reason you wish to return your purchases to us for a refund, provided the item(s) is not;

  • [typically] marked with a ‘!’ indicating it may not be refundable, and/or;
  • a head scarf (hijab) of which its packaging has been opened
  • which has been personalised to your requirements
  • of beauty and grooming
  • pierced jewellery 
  • swimwear of which the hygiene seal has been removed,

you can return your purchase(s) within 14 days of the order being delivered to you, subject to the following:

  • items are resalable and/or not damage
  • items are pristine condition; unused, unworn and unwashed
  • if shoes, the items are unworn and show no signs of wear;
  • items have all tags attached and are returned with correct despatch and order information;
  • with its original packing.

Please contact us(provide address) for returns information. 

We will refund the price that you paid for your purchase less any admin fees and taking into account any discounts or promotions applied when you purchased the items. Any refund will reflect the amount you actually paid for goods/ services bought from us. All refunds will be made using the same method of payment you used to purchase the Items.

You must take care of the products before you return them to Us. We may reduce the amount we refund to you if you damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value. If the item(s) is not resalable we will not refund you any sum paid for the damaged goods of the amount paid. 

We do not provide pre-paid returns labels nor do we cover the cost of post incurred when returning your purchase(s) to us. In the case where you have returned the items to us and they are deemed non-refundable, it is on you to further pay for their post back to you. These goods will be kept for 60 days, if no return request has been made within the first 60 days of return, starting from the day from which we have notified you, then the goods will be disposed of and no longer retrievable by either party. 

We will aim to process Your refund or replace the Goods as soon as possible but will do so within 14 days of You returning the Goods to Us. As soon as we have processed your refund, you will receive an email notification. Please note it can take 5 - 10 days working days for the payment to appear on your account, depending on the card issuer.

If you return an item within 14 to 29 days of receiving it, we’ll give you an BB gift voucher for the amount equivalent to the price you paid for the item.

If you have not been issued a refund after 10 days of returning your item(s), please contact us with proof of postage in the form of a courier receipt [containing postal address, date, time, the weight of the parcel, is there anything else required] and we will, provided the proof is valid, look into organising you a refund. We are unable to process a refund without a proof of postage.

We will not be responsible for Goods which are lost or damaged in the post on their way back to us and therefore recommend that Goods be returned via recorded delivery to ensure the acquisition of your returns parcel. 

Exchanges

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Faulty Items

If You believe that Goods have a defect then You should notify us, and make a return within 14 days of delivery and should not make any further use of them before returning them to Us. We strongly encourage you to take pictures as evidence of the faulty delivered items and send them to us as proof of your argument. 

We will not be responsible for Goods which are lost or damaged in the post on their way back to us and therefore recommend that Goods be returned via recorded delivery to ensure the acquisition of your returns parcel. Once we have received and determined that the items are indeed faulty, we will refund the full amount paid, including the delivery costs incurred in the process of returning the faulty items. 

JD Sports Internet Returns 
Door 2 
Michael Faraday Avenue 
Kingsway Business Park 
Rochdale 
OL16 4FW